Privacy Policy

We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information about you when you use our website [www.therealcoach.co.uk] (the “Site”) and our related services (the “Services”).

By accessing or using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use immediately.

  1. Who We Are

We are 333 Coaching Ltd (“we,” “us,” “our”), the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR).

You can contact us at virali@therealcoach.co.uk or via the contact form on our website. Our registered office address will be made available to clients and authorities on request.

  1. Information We Collect

We may collect and process the following categories of personal data:

  • Identity Data – your name, username, or similar identifiers.

  • Contact Data – email address, phone number, billing/shipping address, social media handles.

  • Financial Data – payment card or bank account details (processed securely by third-party providers such as PayPal or Eventbrite).

  • Transaction Data – details of payments you make to us and purchases you receive.

  • Profile Data – event bookings, purchases, feedback, survey responses.

  • Technical Data – IP address, device information, browser type, time zone settings, and analytics data (via Google Analytics, cookies).

  • Usage Data – how you use our website, services, and digital resources.

  • Marketing Data – your communication preferences and consents.

  • Communication Data – messages, emails, or enquiries you send to us.

We do not knowingly collect data from anyone under 18.

  1. How We Use Your Information

We use your personal data for the following purposes, based on legitimate interests, consent, or legal obligations:

  • To provide and deliver our services to you.

  • To process payments and transactions securely.

  • To respond to your enquiries and communications.

  • To send you marketing updates, newsletters, and event invitations (with your consent).

  • To personalise your website experience.

  • To analyse website usage, monitor performance, and improve our services.

  • To comply with legal and tax obligations.

  • To protect against fraud, misuse, or unauthorised activity.

  1. Sharing Your Data

We only share your personal data with trusted third parties when necessary, including:

  • Payment providers (PayPal, Eventbrite) to process transactions.

  • Email marketing services (e.g., Flodesk/Mailchimp) to send newsletters and updates.

  • Analytics providers (Google Analytics) to track website usage.

  • Professional advisers (lawyers, accountants, insurers) where required.

  • Technology partners (e.g., Google for digital product hosting).

We do not sell your personal information.

  1. International Transfers

Some third-party service providers may process your data outside the UK/EEA (e.g., in the USA). Where this occurs, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data.

  1. Data Retention

We retain your personal data only as long as necessary for the purposes we collected it, including legal and tax obligations.

  • By law, we must keep certain records (e.g., financial and transaction data) for six years.

  • In some cases, we may anonymise data for research or analytics, in which case it is no longer linked to you.

  1. Cookies

Our website uses cookies and similar technologies. Some are necessary for the site to function, while others (analytics/marketing) require your consent.

For details, please see our Cookie Policy.

  1. Security of Your Data

We take appropriate technical and organisational measures to protect your personal information, including:

  • SSL encryption on our website.

  • Secure payment processing by trusted third-party providers.

  • Access controls to prevent unauthorised use.

  • Regular software updates and security reviews.

  1. Your Rights (UK GDPR)

You have the following rights regarding your personal data:

  • Access – request a copy of the data we hold about you.

  • Rectification – request correction of inaccurate or incomplete data.

  • Erasure – request deletion of your data (“right to be forgotten”).

  • Restriction – request that we limit how we process your data.

  • Portability – request transfer of your data to you or another provider.

  • Objection – object to processing where we rely on legitimate interests.

  • Withdraw Consent – where processing is based on consent (e.g., marketing emails).

  • Complain – lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

To exercise any of these rights, contact us at: virali@therealcoach.co.uk

  1. Third-Party Links

Our website may include links to third-party sites (e.g., Mailerlite, Instagram, CLIQ). We are not responsible for their privacy practices, and we encourage you to read their policies.

  1. Children’s Privacy

Our Services are not directed to children under 18, and we do not knowingly collect their personal data.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last Updated” date. Continued use of our Site after changes are made indicates acceptance.

  1. Contact Us

If you have any questions about this Privacy Policy, or to exercise your rights, please contact us at: virali@therealcoach.co.uk